PRIVACY POLICY
Last updated: June 2025
At OasisDefinitely, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase tickets or merchandise, or sign up to our mailing list.
By using this site, you agree to the terms of this Privacy Policy.
Who We Are
We are OasisDefinitely, the team behind The Lost Tapes Tour and the OasisDefinitely book.
Our website address is: www.oasisdefinitely.com
You can contact us at: info@oasisdefinitely.com
What Data We Collect
We collect the following personal data when you use our site:
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Name & contact details (email, address, phone number) — for order processing and customer support
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Payment information (processed securely by third-party providers like Stripe or PayPal — we do not store card details)
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Delivery address — to send your book, prints or other merchandise
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Email address — if you opt in to receive marketing updates or register interest
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IP address & browser data — for website analytics and to improve your browsing experience
How We Use Your Data
We use your personal data to:
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Fulfil and manage your orders
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Send order confirmations and updates
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Provide customer service
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Email you with news, offers, and announcements — only if you opt in
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Improve our website and marketing campaigns
Lawful Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
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Contract – to fulfil orders and provide services you’ve requested
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Consent – for email marketing (you can withdraw consent at any time)
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Legitimate interest – to improve our service and prevent fraud
We Don’t:
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Sell, rent or trade your personal data to anyone
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Store your card payment details on our servers
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Spam you with irrelevant content
Email Marketing & Mailing List
If you join our mailing list, we’ll send occasional updates about the tour, book releases, merch drops, and exclusive content.
You can unsubscribe anytime via the link in any email, or by contacting info@oasisdefinitely.com.
Cookies & Analytics
We use cookies to:
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Improve website performance
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Track visitor data via tools like Google Analytics
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Enable key features like shopping cart functionality
You can control cookies via your browser settings.
How We Protect Your Data
We use secure HTTPS encryption and store data on trusted third-party platforms with strong privacy controls (e.g. Mailchimp, Stripe). Only authorised team members can access customer information.
Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing at any time
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Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data has been misused
To exercise your rights, email us at info@oasisdefinitely.com
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted here and notified via email (if applicable).
Contact Us
For any privacy-related questions or requests, contact:
info@oasisdefinitely.com
OasisDefinitely, 15 Gorway Gardens, Walsall, West Midlands, WS1 3BJ